Ordering Information


Web Orders
Placing an order through our web site is quick, convenient, and secure. You can place an order at any time 24/7. All in stock items ordered by 2:00 p.m. Pacific Standard Time (5:00p.m. Eastern Standard Time) will be processed and shipped the same business day. E-mail notifications will be sent to advise you of the status of your order.



Phone Order and Order by Mail
We currently do not accept Phone Order or Order by Mail.

 


International Orders
Our Web Site is designed to accept orders from customers in the U.S.A., the Military and Puerto Rico only. We do accept orders from international customers. International orders can be submitted by phone, e-mail or by fax. We do not accept international issued credit cards. All international orders must be prepaid via bank wire transfer or bank draft. All international orders are shipped through UPS International Express Service, Fedex International Priority Express or BAX Global method. For further details, please call our Customer Service Department during our normal hours of operation or e-mail us at info@pannauto.com




Method of Payment

-All orders must be prepaid before we can ship out any merchandise.
-We ONLY accept the U.S. issued credit cards: Visa, Master Card, Debit Card.
-PayPal payment only accept for U.S., U.K. and Canadian customers.
-Orders will only be shipped to the billing address of the Credit Card / Paypal. Special arrangements can be made by contacting our sales representatives at (866) 456-4926 should you prefer to send the order to a different address other than your billing address.



Methods of Shipping for Canadian Orders
Ground Service (Any export/import fees, applicable taxes and custom duty will be the responsibilities of the customer and collected by the Carrier.)



Methods of Shipping for P.O. Box, APO / FPO and Other Military Station Orders
U.S. Postal Service - Priority Mail (Any export/import fees and custom duty will be collected by the Carrier for international shipments). All Shipments are subject to all standards and regulations set by the U.S. Postal Service.



Back Order Policy
If an item is not in stock, we will hold a Back Order for you and ship the item as soon as it becomes available. We will advise you by phone or e-mail if we experience a long delay from the manufacturer. If you do not wish to wait for back ordered items, we will cancel them for you upon receiving your instruction to do so. Pann Auto Performance will not be held responsible for long delays beyond our control.



Return Policy

01. INDEMNITY : Customer will indemnify and hold Pann Auto Performance LLC harmless from all liability and damages incurred as a result of any parts purchased and/or installed by the customer.

02. REFUNDS : All sales are final and no refund shall be given on any returned merchandise.

03. RETURNS and EXCHANGES:
  a. All requests for exchanges/credit must be made within five (5) days from the invoice date.
  b. This original invoice is required for all credits/exchanges.
  c. There will be no exchange/credit on electronics, light bulbs, special orders, and personalized items.
  d. A restocking fee of 30% will be charged on all exchanged and credited merchandise.
  e. Returned merchandise must be unused, in original packaging, and with all its original contents.
  f. Parts MAY NOT be returned if modified, installed, or used. Mounted wheels and/or tires MAY NOT be returned.

04. SPECIAL ORDERS:
  a. A 50% NON-REFUNDABLE DEPOSIT is required for special orders.
  b. Special orders are processed in a timely manner. However, due to circumstances beyond our control, some special orders may be delayed. Pann Auto Performance makes every attempt to notify the customer of such delays in advance, and of unexpected future delays. However, Pann is not responsible for such delays and cannot honor refund requests on such orders.
  c. Unreasonable delays are subject to refund and/or return. Talk to our manager for details.

05. WARRANTY: Other than product manufacturer's warranty, no warranty is expressed or implied by Pann Auto Performance.

06.All sales are final unless item(s) are defective upon delivery. Buyers are responsible for all shipping costs for returns. If the product is on backorder or is discontinued, we will notify you within 48 hours.



Refused Shipments
Any refused shipments sent back to Pann Auto Performance do not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Pann Auto Performance for the refused shipment. Customers will be charged freight expenses associated with the refused shipment as well as a 30% restocking fee on all shipped products.



Shipping Errors
If you receive an incorrect item(s) due to our error, we will issue a UPS Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge upon receipt of the incorrect part(s). All shipping errors must be reported to Pann Auto Performance within 48 hours after receipt of the order.



Shortage/Damaged Shipment
All merchandises are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Pann Auto Performance will not initiate any claims with the carrier.
Claims for shortage of items must be made within 48 hours after receipt of merchandise. Claims of damaged shipments must be made by the customer to the carrier.



Customer Service & Technical Support
If you have any question regarding your orders or for technical assistance on the product that you purchased, please call Toll free: (866) 456-4926, local: (858)278-PANN (7266).



Prices
Prices of all merchandise do not include shipping or handling charges. All prices are subject to change without notice. Sales tax will be charged at California rate 8.75%.



Product Specifications
Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in this web site is true and correct at the time of publication.



Legality of Products
Pann Auto Performance offers a wide variety of merchandise designed to improve the appearance and performance of your vehicle. The rules and regulations regarding the use of some or all of these items may vary from state to state and/or city to city. We highly recommend that you check with your local law enforcement agency. Violation of any laws may subject the owner and/or operator of the vehicle to a fine and/or penalty. Pann Auto Performance will not guarantee the legality of use or installation of any given items in your particular area.



Installations of Products
Pann Auto Performance highly recommends the installation of mechanical or electrical parts be performed by qualified trained professionals. Improperly installed products may lead to unsafe and unreliable conditions. All products installed incorrectly will not be covered under any warranties and will not be accepted as a return.



Engine Performance Upgrades
All engine performance upgrades directly related to engine, exhaust system, turbocharging/supercharging system, and fuel injection system are legal in California only for racing vehicles which may never be used upon a public highway unless otherwise specified. Customers must check with their local and state laws regarding the use of these performance parts.



Legal Venue
In the event that legal proceedings are required to resolve disputes or indifferences, all claims and filing must be made with the court located in San Diego, California.



Terms and Conditions

 

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is used to fulfill your specific request, and to inform you about our special once-a-year sale.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@pannauto.com
By Phone: 858-278-7266

We reserve the right to make changes to this policy. Any changes to this policy will be posted.